Sessions range from hands-on workshops to best practice demonstrations — all from experts in a variety of business sectors. Connect with role model leaders, discover new continuous improvement strategies, and find the path to transform your organization!


Wednesday, February 26, 2020

Pre-Conference Workshops


A1 | The 3 Keys of Execution

Kent Vaughn, CEO, & David Williams, COO, Blaze Performance Solutions

At the beginning of each year, or quarter, we plan, we dream, and we put together strategies to be as successful as possible. We confidently proclaim that “This time it will be DIFFERENT.” We decide we WON’T get caught up in “all the little stuff.” We won’t get off track. We won’t lose focus. However, the day-to-day tasks of life and business have a way of getting in the way of our most important goals.

In this session participants will learn:

  1. What are the 4 Pillars of Engagement?
  2. What are the three big reasons most initiatives and goals fail within the first 90 days?
  3. What are the 3 Keys of Execution?
  4. How can any team or individual implement these three keys?


A2 | Interactive Lean Six Sigma Simulation

Craig Green, Lean Six Sigma Black Belt, Oak Ridge National Laboratory

After an initial overview of the DMAIC principles, the class will participate in a practical hands-on exercise using plastic building blocks. The exercise is designed to allow attendees to gain direct experience in the concepts of Lean Six Sigma and see how this data-driven approach can help them improve processes and systems. ‚Äč


A3 | Excellence Is In the Details

David McClaskey, President & David Jones, Vice President, McClaskey Excellence Institute

What is the difference between a sound process that produces average results and an extraordinary process that produces sustained, repeatable excellent results?  During McClaskey Excellence Institute’s regular public AWCR classes, we show that excellence is always in the details. The details usually consist of approximately the last 15%. The 85% is required to make the transaction complete. Getting the details right sets the degree of excellence for the processes, products, and services. This workshop will include:

  • How: a systematic approach for designing the details into service, product, and people processes that then consistently produce extraordinary results
  • Examples: the role model examples, including Baldrige-winning Pal’s Sudden Service, BTES, K&N Management, and Ritz-Carlton examples, will be used to illustrate real applications for service, product, and people processes
  • Practice: will enable you to practice doing this for your organization’s processes during the workshop with guidance from the instructors
  • Deployment: how to get the details deployed to all applicable work units within your organization 


B1 | 5 Tools to Help Government Agencies Bridge the Strategic Planning and Execution Gap

Randall Rollinson, President, LBL Strategies

We all know the routine. Leadership from local governmental units come together on a periodic basis to develop a strategic plan, then armed with good intentions, ask their program units, functional teams and project managers to work together to execute the initiatives the leadership team has chosen.

Unfortunately, all too often a gap in understanding and performance occurs for those charged with implementing the initiatives flowing from the strategy. This gap invariably translates into unwanted costs, lost opportunities and ultimately failure to execute. When a failure at execution occurs, the lost value resulting is highly significant. This “quickie” overview program is for you if your team is struggling with strategic planning and execution. 


B2 | What Does It All Mean?? Getting Started in Baldrige

Cheryl Janoski, Principal, Cheryl Janoski Training

“What Does It All Mean?? Getting Started in Baldrige” is designed for individuals or groups who are considering using the Criteria to improve their organization or applying for a TNCPE award at the Interest or Commitment level.

The Baldrige Criteria can seem daunting to newcomers. This workshop presents an overview of all Baldrige Categories with a focus on the Organizational Profile and Process Categories.

In the first hour, the instructor presents the Categories of the Baldrige Criteria using a “dynamic illustration” methodology. This approach has been shown to aid in understanding the Criteria and its primary components, starting with a blank presentation screen, and building to a complete picture of the Criteria. The second hour discusses the importance and use of the Organizational Profile to “set the context” for the Category responses that follow. Participants are encouraged to make notes, using the provided workbook, on how they would answer the Profile questions for their own organization. In hour three participants will begin to craft possible responses to the Criteria questions for their own organization. 


B3 | Training to 100%

David McClaskey, President & David Jones, Vice President, McClaskey Excellence Institute

All organizations train. Learn how extraordinary organizations train to 100% in this hands-on workshop.

Leaders of extraordinary organizations understand that to outperform their competition, they first have to out-train them. Our experience has shown that ordinary organizations settle for less than 100% in all that they do, including training.

No matter how talented your workforce is, world-class performance does not happen by accident! This hands-on workshop will provide proven keys to extraordinary training that you will practice during the workshop so you can take your organization's performance from ordinary to extraordinary.

In this workshop, you will learn McClaskey Excellence Institute principles such as:

  • Why training is an investment, not an expense
  • The tangible and intangible benefits of training to 100%
  • The key barrier to high training effectiveness and how to overcome it
  • Keys to designing, delivering, and sustaining training to 100%
  • How to reduce variability in your training

Thursday, February 27, 2020

Breakout Sessions


A1 | From RAGS (Random Acts of Goodness) to Results

Denise Haynes & Doug Serrano, Co-Founders, Quiet Excellence, LLC

Many organizations do many good things that are not aligned with their mission and/or the vision of their future state.  While good, these activities consume resources – including funds, time, and energy – that may be better used to move the organization in the desired direction.

This session is designed to help organizations understand and utilize the Baldrige Performance Excellence Framework maturity model, evaluation factors, and scoring guidelines to become more systematic in creating and deploying systems, approaches, and processes that are well-integrated with current and future organizational needs.  


A2 | Transforming Your Application with Meaningful Results (Part 1)

Sonja Wulff, President, Sonja Wulff Consulting

In this highly interactive 2-hour session, participants will learn approaches to identify results that address Category 7 criteria requirements, as well as what is important their organization; this information may help applicants advance in the award process – and most importantly – helps transform organizational performance.


A3 | Everyone Can Lead

Kent Vaughn, Co-Founder & CEO, Blaze Performance Solutions

There is a lot more to being a leader than birthright, breeding, or education. It is really what you do and how you do it. Great leadership requires success in three areas. Join participants as they learn the three areas every leader must focus on:

1. I have my own act together (I must lead myself well).

2. I lead others well (which is different than being a dictator or drill sergeant who gets short term results). 

3. My team consistently achieves great results (not just once in a while).


A4 | The NHC South Central Framework for Excellence

Doran Johnson, Senior Vice President, NHC South Central Region

Learn how Excellence Award winner NHC South Central Region implemented the Baldrige Excellence Framework throughout their organization.


B1 | If These Walls Could Talk: Building an Obeya Room to Drive Strategy

Kristen Wayne, Director of Operational Excellence, DCH Health System

Obeya rooms help improve alignment, transparency, communication, and resource allocation in strategic planning and deployment. This presentation will provide lessons learned from one hospital’s journey so far in building and developing a strategic obeya room in context of an ever-evolving strategic planning process.  After attending, participants should be able to:

  • Define “obeya” room and understand the purpose
  • Describe the benefits of using visual management, A3s, and other lean tools, in an obeya room and throughout the organization
  • Take away a few best practices to try, and be aware of some pitfalls to avoid
  • Understand how an obeya room might help facilitate strategy development and deployment in their own organizations


B2 | Transforming Your Application with Meaningful Results (Part 2)

Sonja Wulff, President, Sonja Wulff Consulting

In this highly interactive 2-hour session, participants will learn approaches to identify results that address Category 7 criteria requirements, as well as what is important their organization; this information may help applicants advance in the award process – and most importantly – helps transform organizational performance.



More details coming soon!


B4 | Tools That Work!

Randall Rollinson, President, LBL Strategies

It can be challenging for government agencies to implement strategic initiatives, and many times a gap in understanding and performance can lead to extra costs, and missed opportunities.  In this session you will be introduced to 5 strategic management tools that will help your government agency DISCOVER new ways to succeed…. And likely TRANSFORM!


C1 | All Journeys Begin With a Single Step. Begin Yours With TNCPE!

Kelley Molavi, Director of Programs, Tennessee Center for Performance Excellence

Are you at your best? How do you know? During this session we will explore ways TNCPE and the Baldrige Framework can help your organization answer these questions.


C2 | Building Improvement and Innovation Into Your Organization and Your Application

Kay Kendall, CEO and Principal, BaldrigeCoach

This session will help participants to “retrieve” cycles of evaluation and improvement and examples of innovation to feature in their applications. A system to ensure proactive process management will be described so that participants can readily implement it in their own organizations. It will also include two tools that will help them as they move forward on their Performance Excellence Journey to capture learning and innovation in real time.

Finally, participants will see several techniques for featuring learning and innovation in their applications to ensure they receive credit and the scores they deserve.


C3 | Leadership System - It's a Process, Not a Soft Skill

Heather Schoch, Performance Excellence Consultant

If someone asked you to diagram the process you use to lead your organization could you do it? Or would you resort to describing your “matrix environment” or “open-door policy”? Baldrige believes there is tremendous value in putting structure around the way leaders set direction, communicate with the workforce, measure progress, and plan for the future.. and so do I. Join our session to learn more about leadership systems, how they work, and what the great ones all have in common.


C4 | Things Happen and People Make Mistakes

Bill Mills, President/COO, Best Upon Request

Leaders talk a lot about “holding people accountable,” but too often they fail to be accountable. This session will deliver on why people make mistakes and what leaders should do about it.


D1 | Supercharge Your Influence at Work

Steve Hunt, Executive Coach, HuntBI

You don't have to be a social butterfly to get colleagues and senior leaders to rally around your ideas. Become a trusted resource by bringing some simple ideas together in a new way.


D2 | Leadership & Governance for Small Businesses through Coaching and Peer Groups

Chris Gray, Owner, Griffin Mechanical, LLC & Kris Kelso, Executive Coach, The Kelso Group

Most small businesses (particularly single-owner businesses) have a very small circle of decision makers, and struggle to find outside voices that they can trust to weigh in on big decisions and to hold leaders accountable to their goals and action plans.  One way to solve that problem is to be part of a peer advisory board with other owners who can bring wisdom, perspective, and a diverse set of experience to the owner. In this session, we’ll discuss the value of coaching and peer groups / advisory boards for owners and operators of small companies – especially those without a formal board of directors.


D3 | Leveraging Core Competencies to Achieve Excellence

Patrick Lawton, City Administrator, City of Germantown

An important aspect of the Baldrige Performance Excellence Criteria involves determining core competencies. Learn about the process used by the City of Germantown to identify and leverage core competencies to produce outstanding results for residents and employees. 


D4 | McClaskey Triple 100 Path from Ordinary to Extraordinary

David McClaskey, President & David M. Jones, Vice President, McClaskey Excellence Institute

Want to take your organization from ordinary to extraordinary? In this session you will learn the McClaskey® Triple 100® Path to Operations Excellence. The 13 elements in this proven path have enabled role model companies go from ordinary to extraordinary.

Richly illustrated with examples from Baldrige-winning organizations, this session is designed to provide insights in three essential areas: Focus, People Excellence, and Process Excellence. By the end of this quick-hitting session, you will be “thinking differently” in a way that can help you lead your organization to higher levels of operations excellence.

TNCPE is a 501(c)3 nonprofit organization.

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