30th Annual TNCPE Excellence Conference and Celebration

Michelle Stidwell has over 30 years of broad business experience consulting to human resources, manufacturing, operations, and retail functions as well as in-depth expertise in sales, talent selection, learning and development, coaching, and facilitation.  She has served as a catalyst for individual and team growth, coaching in areas of interpersonal communication, performance management, leadership development, change management, and diversity/inclusion strategies for many global teams.

Ms. Stidwell has spent over 20 years working as a champion of diversity and inclusion and while working at a Fortune 500 Global CPG organization she guided the successful creation, structure, and leadership of two Business Resource Groups with critical support and champions from the C-Suite to Director Levels. This required coaching of Leadership to appropriately support and engage in a comprehensive strategic plan which transformed recruiting, retention, and development strategies.

Michelle Stidwell is a consultant, speaker, and seminar leader that works with individuals, teams, and leaders to improve their individual and collective job performance.  At another Fortune 500 CPG organization, VPs of Sales and Manufacturing teams struggled with team cohesion.  Ms. Stidwell worked with Leadership to conduct critical role analysis, and to create a robust competency model that improved the annual talent assessment process. As a Certified Profilor, she facilitated 360 Feedback Sessions for all emerging leaders to drive career-changing personal development plans.  Ms. Stidwell was awarded the Corporate “Values” Award for introducing many successful programs that maximized and improved team interactions.

Ms. Stidwell is a sought-after facilitator because she believes in a delivery that is personable, engaging, and focused on behavioral outcomes that deliver strategic results.  As a performance consultant, she partners with organizations to identify business priorities and translates them into competencies, knowledge, behaviors and experiential learning opportunities which drive individuals to succeed at a higher level.

Ms. Stidwell earned her Bachelor of Arts degree in Rhetoric and Communication Studies from the University of Virginia in Charlottesville, VA.  She is a Master Certified Participant-Centered Facilitator with The Bob Pike Group, a Certified Human Behavior Specialist with Personality Insights, Inc., and a Certified Facilitator of BlueEQ™ Leading with Emotional Intelligence Assessments and Workshops.

As President and CEO of Mid-America Transplant, Diane Brockmeier oversees strategic operations, including key partnerships with more than 120 hospitals and transplant centers located throughout Missouri, northeast Arkansas and southern Illinois. She has been with the organization for over 35 years, first as a nurse and organ procurement coordinator and then rising through the ranks to becoming President and CEO in February 2016. Her key accomplishments include overseeing the design, construction and use of a first-in-the-nation, on-site surgical suite for organ and tissue recovery, which led to praise by donor hospitals and transplant surgeons for its enhanced quality control and efficiency. To date, her leadership has overseen the largest industry experience in the utilization of free-standing Organ Recovery Centers (over 2,500 organ donors) with increasing donor management research efforts to drive improved outcomes while maintaining some of the lowest organ acquisition charges in the nation. Brockmeier was instrumental in quality and organizational changes that resulted in Mid-America Transplant being awarded the Malcolm Baldrige National Quality Award in 2015 and again 2021. The organization is the first in the industry to be awarded this prestigious honor twice. Mid-America Transplant’s journey with Baldrige led to lifesaving changes, more than doubling organs transplanted.

Kay Kendall spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries. As CEO of BaldrigeCoach, she currently works with organizations coaching them on their journey toward Performance Excellence. BaldrigeCoach has worked with 24 organizations that have received the Baldrige Award, 36 organizations that have won their state program’s highest level award, and 24 Gold Award recipients of the AHCA/NCAL Quality Award.

Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program for three years. She continues as a Master Examiner, technical editor, and case study co-author.

Kay is the co-author with Glenn Bodinson of “The Executive Guide to Understanding and Implementing Baldrige in Healthcare: Evidence-Based Excellence® ” and “Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organization to Deliver Exceptional Results.”

Glenn Bodinson, FACHE, founded BaldrigeCoach in 1989 to help organizations become more productive, profitable, and fun places to work through the power of Performance Excellence.  We help senior leaders become extraordinary leaders by using the Baldrige Excellence Framework to take their organization’s performance to the next level. He developed the Peaceful Pathway to Excellence to help organizations get started on their Performance Excellence journey. We help organizations gain and sustain a competitive advantage in their marketplace. By improving their most important processes and results the organizations we partner with become Award Worthy.

Glenn has served as a Master Examiner for the Baldrige Award, and as a judge for the Texas Quality Award, the Southwest Alliance for Excellence and the AHCA/NCAL National Quality Award.  He is a Fellow of the American College of Healthcare Executives (FACHE).

Martha Kelley serves as a Performance Improvement Consultant with the University of Tennessee Center for Industrial Studies, focusing on both internal and client-driven process improvement projects.  She also is a member of the CIS economic development team working with the Tennessee Certified Economic Developer program and serves as the strategic planning project manager for the Institute for Public Service.

Teaching experience includes team and personal development course work for a variety of university clients.  Areas of expertise include:  continuous quality improvement, strategic planning, delivering quality service using the Disney principles, team training, “hiring the best,” storytelling, developing grit, and leadership development.  She is certified in the Myers Briggs Type Inventory, the FIRO-B (Fundamental Interpersonal Relations Orientation – Behavior) assessment, and the CPI 260 executive coaching tool.  She developed courses and conducts personal feedback sessions focusing on each tool.

She recently served as the manager of the strategic plan for the five agencies comprising the Institute for Public Service.

She is a summa cum laude graduate of Middle Tennessee State University in speech communications and completed her Master’s degree in psychology from the same institution.  She is an active participant and presenter in numerous professional organizations.

Craig is a Program Manager and Industrial Engineer at Oak Ridge National Laboratory and has over 25 years in problem-solving and system improvement experience. He is inspired by the concept that even the best organizations can get better which drives his passion for continuous improvement. Craig is a certified Project Management Professional and Six Sigma Black Belt. He has been an examiner for TNCPE for the last several years.

Sam Turner first retired from Jackson Energy Authority. He went on to work as a Quality Consultant with Baldrige Success Strategies, LLC. He has since fully retired. Sam has served as a Senior Examiner for MBNQA, examiner for the Alliance for Performance Excellence (2011), an examiner for the Washington State Quality Alliance and as a master examiner, Team Leader, and member of the Panel of Judges for TNCPE. Sam has also facilitated many workshops for TNCPE including Applications Writing and Examiner Training.