Excellence Conference

and Celebration

February 26 – 27, 2020 • Franklin Marriott Cool Springs

The information listed below is from the 2019 Excellence Conference but is a great representation of Conference offerings for 2020!


Get updates on upcoming TNCPE Offerings, including the 2020 Excellence Conference, by filling out our contact form.

Keep me up to date!

Conference Packages

We offer a variety of packages to accommodate your schedule and budget. Experience the full two-day conference, or just book a spot in one of the intensive Tuesday workshops.

Get updates on registration for the Excellence Conference - and more! - by filling out our contact form.

Keep me up to date!


The Excellence Celebration

Thursday, February 28, 2019, 6-9 p.m.
Reception from 5:15-6:00 pm

Held in conjunction with the Excellence Conference, this dinner and awards celebration honors regional organizations and individuals who have made significant achievements in the pursuit of performance excellence. 

Banquet Details

Book Your Hotel Room

Franklin Marriott Cool Springs
700 Cool Springs Blvd, Franklin, TN 37067

The conference and banquet will take place at the Franklin Marriott Cool Springs. A limited number of rooms are available at an Excellence Conference group rate.


For government employees, a limited number of rooms are available at the government per diem. Be prepared to present your government identification to receive this rate. 



Join the performance excellence movement by sponsoring the 2020 Excellence Conference & Celebration! Your sponsorship will drive improvement in regional organizations, which strengthens our economy and supports those who call Tennessee and the Southeast home.

Sponsorship opportunities are available at every level. If you are interested in sponsoring a keynote address, a reception, or a conference meal, we are happy to tailor sponsorship opportunities to fit your needs.

Become a Sponsor

Thursday, February 28, 2019

Breakout Sessions

7:30-8:00AM Registration & Continental Breakfast
8:00-8:15AM Welcome
8:15-9:15AM Opening Keynote | Tri County Tech
9:15-9:30AM Networking Break
9:30-10:30AM A1 | "Stellar Solutions" for Workforce Engagement & Retention
9:30-10:30AM A2 | How to Use Your Mission Statement & Key Customer Requirements to Focus Everyone
9:30-10:30AM A3 | The Keys to Unlocking Execution
9:30-10:30AM A4 | Building Your Elevator Speech
10:30-10:45AM Networking Break
10:45-11:45AM B1 | Framework for Driving Performance Excellence
10:45-11:45AM B2 | BTES Best Practice Sharing: You Can’t Spell Best Without BTES
10:45-11:45AM B3 | Vision is the Spark - Culture is the Flame
10:45-11:45AM B4 | Scorecards: Making Them Meaningful at All Levels of Your Organization
10:45-11:45AM B5 | Critical Infrastructure Protection - Industrial Control Systems Cybersecurity
11:45-1:30PM Lunch & Keynote | St. David's Healthcare
1:30-1:45PM Networking Break
1:45-2:45PM C1 | CAT 5: Optimizing Workforce Engagement to Improve Retention & Reduce Turnover
1:45-2:45PM C2 | Griffin Mechanical: Our Journey to Excellence
1:45-2:45PM C3 | Speed Learning: Measurement, Analysis, & Knowledge Management Best Practices
1:45-2:45PM C4 | Caterpillar Financial’s Customer Loyalty Journey: A Focus on Measurements
2:45-3:00PM Networking Break
3:00-4:00PM D1 | Innovation Across Borders
3:00-4:00PM D2 | Baldrige Update
3:00-4:00PM D3 | Speed Learning: Customer Focus Best Practices
3:00-4:00PM D4 | Cybersecurity as an Enabler of Customer Loyalty
5:15-6:00PM Excellence Awards Celebration Reception
6:00-9:00PM 26th Annual Excellence Awards Celebration

Keynote Speakers

Conference Speakers

Excellence Conference Sponsors





TNCPE is a 501(c)3 nonprofit organization.

2525 Perimeter Place Drive, Suite 122. Nashville, TN 37214-3773. (615) 889-8323.