Excellence in Tennessee Conference and Awards Banquet 

Save the Date: 2019 Conference

February 27 – 28 • Franklin Marriott Cool Springs

The speakers, schedule and sessions described in this section reflect the TNCPE event that occurred Feb. 20 & 21, 2018. It is a good representation of what is in store for the 2019 conference. Thank you to everyone who helped make the 2018 conference a huge success! See you next year!

Conference Packages

We offer a variety of packages to accomodate your schedule and budget. Experience the full two-day conference, or just book a spot in one of the intensive Tuesday workshops.

For maximum savings, we encourage you to register by February 1, 2018, before the advance registration discounts end.

The Awards Banquet

Wednesday, February 28, 2019, 6-9 p.m.
Reception from 5:15-6:00 pm

Held in conjunction with the Excellence in Tennessee Conference, this dinner and awards celebration honors regional organizations and individuals who have made significant achievements in the pursuit of performance excellence. 

Banquet Details

Book Your Hotel Room

Franklin Marriott Cool Springs
700 Cool Springs Blvd, Franklin, TN 37067

The conference and banquet will take place at the Franklin Marriott Cool Springs. A limited number of rooms are available at an Excellence Conference group rate. 

For government employees, a limited number of rooms are available at the government per diem. Be prepared to present your governement identification to receive this rate. 

Wednesday, February 21, 2018

Breakout Sessions

7:30-8:00AM Registration & Continental Breakfast
8:00-8:15AM Welcome
8:15-9:15AM Opening Keynote: Baldrige Award Winner Don Chalmers Ford - "Driving Forward with Systematic Leadership"
9:15-9:30AM Networking Break
9:30-10:30AM A1: Building the Best Place for Your Workforce
9:30-10:30AM A2: Walk, Don't Run to High Reliability
9:30-10:30AM A3: From the Shop Floor to the Board Room: Value Stream Transformation
9:30-10:30AM A4: Innovation for Performance Excellence
10:30-10:45AM Networking Break
10:45-11:45AM B1: Master Categories 2 and 4 - Measurement, Analysis, and Knowledge Management Strategy
10:45-11:45AM B2: Art of Process - Tribal Knowledge to Performance Excellence
10:45-11:45AM B3: Building Lifelong Friendships… One Customer at a Time
10:45-11:45AM B4: Introduction to Type: Use Myers-Briggs to Get Ahead
11:45-1:30PM Lunch & Keynote: Sean Henry, Nashville Predators President & CEO - "The Culture of Teamwork"
1:30-1:45PM Networking Break
1:45-2:45PM C1: From Strategy to Results: Customer-Focused Strategic Planning
1:45-2:45PM C2: Art of Process: Tribal Knowledge to Performance Excellence
1:45-2:45PM C3: Beyond Compliance - How the Tennessee Department of Health Achieves Innovation & Improvement via Baldrige
1:45-2:45PM C4: Speed Learning - How to Engage Employees
2:45-3:00PM Networking Break
3:00-4:00PM D1: Baldrige Power! How an East Tennessee Utility Company Became a National Role Model
3:00-4:00PM D2: Operations: Increasing the Probability of Success with a Systems & Process Focus
3:00-4:00PM D3: A Commonwealth of Excellence - Using Baldrige to Improve Community Outcomes
3:00-4:00PM D4: The Secret to Spectacular Customer Service
5:15-6:00PM Excellence in Tennessee Awards Banquet Reception
6:00-9:00PM 25th Annual Excellence in Tennessee Awards Banquet

Keynote Speakers

Conference Speakers

Excellence Conference Sponsors





TNCPE is a 501(c)3 nonprofit organization.

2525 Perimeter Place Drive, Suite 122. Nashville, TN 37214-3773. (800)453-6474.