Three Steps to Spectacular Customer Service

December 4, 2017

Presented by Pal's Business Excellence Institute
9 a.m.-1 p.m. Central
Nashville, Tenn.
Cost:
$250/person
To Register: Email kwood@palsweb.com

What can you give your customers that will encourage them to come back more often, brag to others about how great your organization is, and have no additional ongoing costs?

The answer: great hospitality.

During this 4-hour class based on simple but proven techniques used by Pal’s Sudden Service every day, you will learn how to put the “Wow” into your customer service and then make it happen – every time. You will also learn a simple yet world-class process for handling customer complaints that will restore your customer’s good will. Topics include:

  • The secret to sensational customer service
  • Three steps to spectacular customer service
  • How to design great customer service that is personal to your brand
  • How to get great customer service delivered 100% of the time
  • Delighting customers by being proactive
  • Empowering your people to handle customer complaints
  • A simple yet world-class process to handle complaints to restore you customer’s good will
  • The Lifetime Value of a Customer – how to simply calculate it
  • Planning your Next Step: Plan to get started on your implementation

 

More Pal's BEI Events in Nashville Dec. 4-5, 2017

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TNCPE is a 501(c)3 nonprofit organization.

2525 Perimeter Place Drive, Suite 122. Nashville, TN 37214-3773. (800)453-6474.