Tamera Fields Parsons
Tamera Fields Parsons is President and CEO of TNCPE. Her career has been marked by key leadership and quality management positions in the banking and healthcare industries.
Prior to serving as President and CEO, Tamera served in various volunteer roles within TNCPE and the Baldrige organization. Her experience includes serving on the Malcolm Baldrige National Quality Award Board of Examiners, the TNCPE Board of Examiners, and the TNCPE Panel of Judges. In 2009 she became the first recipient of the TNCPE Champion of Excellence Award.
Before coming to TNCPE, Tamera served as Vice President for Quality and Performance Improvement for TNCPE’s first three-time Excellence Award winner, Mountain States Health Alliance (now Ballad Health). Prior to her position with Ballad Health, she was an operations supervisor and quality manager for Citigroup.
Tamera is an ASQ Certified Quality Manager, NAHQ Certified Professional in Healthcare Quality, and has a BS degree from Tusculum College.
Amanda Yanez is the Projects Manager for TNCPE. Amanda served multiple years as a member of the Board of Examiners and an editor on the Editorial Review Board.
Amanda has worked with government agencies and private organizations in Indiana and Tennessee, developing and implementing programs and policies in the healthcare field. Prior to joining TNCPE, she spent over five years at the Division of TennCare as a Policy Analyst and Compliance Officer. Amanda became interested in policy and program development during her years in law enforcement and social work.
Amanda earned BA in Criminal Justice and Master in Public Administration degrees from Indiana University.
Ann Harris is the Program Assistant for the Tennessee Center for Performance Excellence. She joined the organization in November 2017 and provides day-to-day administrative support.
Ann has served non-profit and academic organizations throughout her career. She style-edited the Journal of the American Academy of Religion (JAAR) at the University of Montana in Missoula, Montana before relocating to Nashville. She has worked in the Continuous Improvement Program at Vanderbilt Medical Center’s School of Nursing as well as in the Department of Pediatrics and the Center for Health Services. She was also part of a campus-wide administrative team out of the Office of the President at Tennessee State University.
Ann earned her BA at Dalhousie University in Halifax, Nova Scotia, and a MS in Counseling and certificate in Nonprofit Management from Tennessee State University. She has always been intensely interested in how organizations can become more effective in mission and how to better serve a client base.
Sue Alexander is the Manager of Administration for the Tennessee Center for Performance Excellence and has been with the organization since moving to Nashville in 2000. She is responsible for day-to-day operations of the organization and is often the first point of contact for anyone contacting the TNCPE office.
In addition, Sue manages logistics for TNCPE workshops, Board of Examiners training, and the annual Excellence in Tennessee Conference and Awards Banquet. She served on the 2001 Board of Examiners and completed training again in 2010.
Prior to joining TNCPE, Sue held similar positions with the JCPenney Home Office in Dallas, the Children’s Museum of Indianapolis, and the YMCA of the Pike’s Peak Region in Colorado Springs, Colo. Sue earned a BA in education from the University of Kentucky.
Kelley Molavi is the Director of Programs for TNCPE. She joined the TNCPE staff after many years as a volunteer with TNCPE, having served in as a member of the Board of Examiners, an editor on the Editorial Review Board and an organizational coach. Kelley has also served as an examiner on the Malcolm Baldrige National Quality Award.
Prior to joining TNCPE, Kelley worked in both the service and healthcare industries as a Lean Six Sigma Black Belt. She has developed and launched new programs such as ISO 9001 certification auditing program, strategic planning execution program, and multiple full scale quality and performance auditing programs. Kelley has also led application writing teams for two organizations.
Kelley is an ASQ Certified Six Sigma Black Belt and an ASQ Certified Quality Auditor. She holds a BA in English from Middle Tennessee State University.
Emily Ferguson helps TNCPE develop and implement its communications strategy, including website management, stakeholder outreach, and general messaging. Emily served as a TNCPE communications intern from 2010-2011, and after graduation, continued working with TNCPE to create graphics and marketing for the Excellence in Tennessee Conference & Banquet for several years. Emily now works with clients as a freelance graphic designer and content creator.
Emily holds a BS in journalism and visual communication from Middle Tennessee State University.