Sue Alexander is the manager of administration for the Tennessee Center for Performance Excellence and has been with the organization since moving to Nashville in 2000. She is responsible for day-to-day operations of the organization and is often the first point of contact for anyone contacting the TNCPE office.
In addition, Sue manages logistics for TNCPE workshops, Board of Examiners training, and the annual Excellence in Tennessee Conference and Awards Banquet. She served on the 2001 Board of Examiners and completed training again in 2010.
Prior to joining TNCPE, Sue held similar positions with the JCPenney Home Office in Dallas, the Children’s Museum of Indianapolis, and the YMCA of the Pike’s Peak Region in Colorado Springs, Colo. Sue earned a BA in education from the University of Kentucky.
Ann Harris is the program assistant for the Tennessee Center for Performance Excellence. She joined the organization in November 2017 and provides day-to-day administrative support.
Ann has served non-profit and academic organizations throughout her career. She style-edited the Journal of the American Academy of Religion (JAAR) at the University of Montana in Missoula, Montana before relocating to Nashville. She has worked in the Continuous Improvement Program at Vanderbilt Medical Center’s School of Nursing as well as in the Department of Pediatrics and the Center for Health Services. She was also part of a campus-wide administrative team out of the Office of the President at Tennessee State University.
Ann earned her BA at Dalhousie University in Halifax, Nova Scotia, and a MS in Counseling and certificate in Nonprofit Management from Tennessee State University. She has always been intensely interested in how organizations can become more effective in mission and how to better serve a client base.
Emily Ferguson helps TNCPE develop and implement its communications strategy, including website management, stakeholder outreach, and general messaging. Emily served as a TNCPE communications intern from 2010-2011, and after graduation, continued working with TNCPE to create graphics and marketing for the Excellence in Tennessee Conference & Banquet for several years. Emily now works with clients as a freelance graphic designer and content creator.
Emily holds a BS in journalism and visual communication from Middle Tennessee State University.
Tamera Fields Parsons
Tamera Fields Parsons is President and CEO of TNCPE. Her career has been marked by key leadership and quality management positions in the banking and healthcare industries.
Prior to serving as President and CEO, Tamera served in various volunteer roles within TNCPE and the Baldrige organization. Her experience includes serving on the Malcolm Baldrige National Quality Award Board of Examiners, the TNCPE Board of Examiners, and the TNCPE Panel of Judges. In 2009 she became the first recipient of the TNCPE Champion of Excellence Award.
Before coming to TNCPE, Tamera served as Vice President for Quality and Performance Improvement for TNCPE’s first three-time Excellence Award winner, Mountain States Health Alliance (now Ballad Health). Prior to her position with Ballad Health, she was an operations supervisor and quality manager for Citigroup.
Tamera is an ASQ Certified Quality Manager, NAHQ Certified Professional in Healthcare Quality, and has a BS degree from Tusculum College.
Heather Schoch is the award program manager at the Tennessee Center for Performance Excellence (TNCPE). In that role, she oversees applications to the TNCPE award program, examiner recruitment and training, and all other aspects of the award process. She also delivers Baldrige-based training for TNCPE throughout the state of Tennessee.
Prior to TNCPE, Heather served as the Business Excellence Leader at CIGNA Government Services with responsibility for all quality management, strategic planning, Balanced Scorecard, and project management initiatives. In this role, she ultimately led the organization to achieve TNCPE’s prestigious Excellence Award.
Heather has served on the TNCPE Panel of Judges as well as the Baldrige and TNCPE Boards of Examiners. In 2009, she received TNCPE’s Champion of Excellence Award for furthering performance excellence within her organization. Heather graduated from Vanderbilt University with a BS in mathematics.