Leadership Insights from the Baldrige Award-Winning City of Germantown (TN)

The City of Germantown accepts the Excellence Award from Kathryn Rawls (left) and Dr. John Dreyzehner (right) at the Excellence Celebration on Feb. 21, 2018.



The City of Germantown, TN, a 2017 TNCPE Excellence winner and 2019 National Malcolm Baldrige Quality Award winner shares insights on how the City uses the Baldrige framework to achieve and maintain high performance to serve their community. 


TNCPE is a 501(c)3 nonprofit organization.

PO Box 101310 Nashville, TN 37224. 615-532-4590.