Heather Schoch named TNCPE Chief Operating Officer

NASHVILLE, TENN. – The Tennessee Center for Performance Excellence (TNCPE) announced today that Award Program Manager Heather Schoch has been named Chief Operating Officer, a new position within TNCPE.

"Heather has outstanding leadership and organizational abilities, and her excellent interpersonal and public speaking skills make her the perfect candidate for this position," said Katie Rawls, TNCPE president and CEO. “She excels at everything she does and we are delighted to have her take on this new role.”

Effective September 15, 2017, Schoch will assume responsibility for overseeing daily operations, implementing TNCPE’s business strategy, and managing relationships with key stakeholders.

"TNCPE has been a leader in the performance excellence community for several years, and I am honored to have the opportunity to help shape its future direction," Schoch said.

Prior to this appointment, Schoch was responsible for overseeing applications to the TNCPE award program, examiner recruitment and training, and all other aspects of the award process. Since assuming this role in 2015, she has trained more than 500 examiners and guided 86 award applicants through the TNCPE program.

Schoch’s relationship with TNCPE began in 2006 when she joined the Center’s volunteer Board of Examiners. After completing the rigorous training, Schoch became part of an elite group of professionals that assesses TNCPE Award applicants.  She has served as an examiner six times.  

When she started volunteering for TNCPE, Schoch worked for CIGNA Government Services as the business excellence leader. In that role, she was responsible for quality management, strategic planning, Balanced Scorecard performance measures, and project management initiatives. She ultimately led the organization to achieve TNCPE’s prestigious Excellence Award, the highest performance level.

In addition, Heather has served on the TNCPE Panel of Judges and the national Baldrige Performance Excellence Program Board of Examiners. In 2009, she received TNCPE’s Champion of Excellence Award for furthering performance excellence within her organization. Heather graduated from Vanderbilt University with a BS degree in mathematics.

Established in 1993 as a public-private partnership, the Tennessee Center for Performance Excellence strives to promote economic development and drive organizational excellence by helping companies and organizations grow more competitive in today’s global marketplace through affordable, in-depth assessments. A regional nonprofit, TNCPE is grounded in the Baldrige Excellence Framework—a holistic framework used by organizations across multiple industries to improve their performance and achieve sustainable results. More than 1,300 organizations have participated in and benefited from the TNCPE program. Four Tennessee businesses—Caterpillar Financial Services Corporation, Pal’s Sudden Service, Eastman Chemical Company, and Federal Express—have received both the prestigious Baldrige National Quality Award and the TNCPE Excellence Award.


TNCPE is a 501(c)3 nonprofit organization.

2525 Perimeter Place Drive, Suite 122. Nashville, TN 37214-3773. (615) 889-8323.