Five Organizations Win U.S. Department of Commerce's 2020 Baldrige Award


In a historic year for the Malcolm Baldrige National Quality Award—the nation’s only presidential award for organizational performance excellence—MESA, a family-owned U.S. small business has become the first three-time recipient, and Elevations Credit Union has become the first two-time recipient in the nonprofit category.

The U.S. Department of Commerce also announced three additional winners: nonprofit AARP and GBMC HealthCare System and Wellstar Paulding Hospital, which have both posted industry-leading performance in the health care field even in the face of the pandemic.

Learn more about the Malcolm Baldrige National Quality Award and this year's winners.


A statewide nonprofit, TNCPE is grounded in the Baldrige Excellence Framework—a holistic
framework used by organizations across multiple industries to improve their performance and achieve
sustainable results. More than 1,400 organizations have participated in and benefited from the TNCPE
program. Six Tennessee businesses— City of Germantown, Bristol Tennessee Essential Services, Caterpillar Financial Services Corporation, Pal’s Sudden Service, Eastman Chemical Company, and Federal Express—have received both the prestigious Baldrige National Quality Award and the TNCPE Excellence Award.

TNCPE is a 501(c)3 nonprofit organization.

PO Box 101310 Nashville, TN 37224. 615-532-4590.