TNCPE Names Heather Schoch President & CEO

The Tennessee Center for Performance Excellence announced today that Heather Schoch has been named President and CEO.

Schoch succeeds Tamera Fields Parsons in heading the non-profit group, which is widely recognized as the best state-wide quality performance organization in the United States. Schoch returns to TNCPE where she previously served as the Chief Operations Officer and Award Program Manager.

”I’m delighted to announce that Heather Schoch is returning to TNCPE and will serve as its next President and CEO ,” said Amy Shreve, chair of the TNCPE board of directors and Director of Operations at First Horizon Bank. “Heather has many years of experience leading performance excellence and strategy for other organizations, as well as her prior roles within TNCPE. I am confident she is well-equipped to lead TNCPE into the future.”

Schoch will be vigorously pursuing TNCPE’s mission to strengthen Tennessee’s economic and organizational health. Prior to serving as President and CEO, Schoch has long worked with TNCPE through her service on the Board of Examiners and the Panel of Judges. In 2010, she received the TNCPE Champion of Excellence Award for her dedication to driving performance excellence. Most recently, Schoch worked as the Business Improvement Advisor for TRICOR, and spent several years as a successful performance excellence consultant with expertise in the Baldrige Excellence Framework, strategic planning, and organizational scorecards.

“TNCPE has been at the center of my network for the last fifteen years, and I am delighted to return full-time to the organization as the President and CEO,” said Schoch. “I believe TNCPE is uniquely positioned to help organizations throughout the Southeast that are ready to recommit to excellence and ignite their workforce following the challenges of the last two years. Tamera and her team have provided a strong foundation for us to leverage as we enter a dynamic period of demand for business excellence services and growth for TNCPE.”

Fields Parsons had joined TNCPE as President and CEO in 2018 after serving as vice-president for Quality & Performance Improvement for Ballad Health (formerly Mountain States Health Alliance) for 17 years. “It has been a real adventure to serve as a CEO,” said Fields Parsons, “I learned a lot and met so many great leaders across Tennessee and the Southeast. I am excited that Heather can return to lead TNCPE into the future. We have volunteered and worked together many times over more than 10 years and I know she will bring a new level of excellence to TNCPE”.

Established in 1993 as a public-private partnership, the Tennessee Center for Performance Excellence strives to strengthen economic development and organizational health by helping companies and organizations grow more competitive in today’s global marketplace through affordable, in-depth assessments. A nonprofit, TNCPE is grounded in the Baldrige Excellence Framework—a holistic framework used by organizations across multiple industries to improve their performance and achieve sustainable results. More than fifteen hundred (1500) organizations have participated in and benefited from the TNCPE award program. Six Tennessee businesses—The City of Germantown TN, Bristol Tennessee Essential Services, Caterpillar Financial Services Corporation, Pal’s Sudden Service, Eastman Chemical Company, and Federal Express—have been honored with both the prestigious Baldrige National Quality Award and the TNCPE Excellence Award.

TNCPE is a 501(c)3 nonprofit organization.

PO Box 101310 Nashville, TN 37224. 615-532-4590.