The Baldrige Excellence Framework

Is your organization doing as well as it could? How do you know? What and how should your organization improve or change?

The Baldrige Excellence Framework empowers your organization—no matter its size, and whether it is in the manufacturing, service, small business, nonprofit or government sector— to:

  • Reach your goals
  • Improve your results
  • Become more competitive by aligning your plans, processes, decisions, people, actions, and results

The Framework is a systems approach to performance excellence. It includes:

  • The Criteria for Performance Excellence
  • A set of interrelated core values and concepts
  • A scoring system that lets you gauge your organization's maturity

As the foundation of our program, the TNCPE Awards process uses the Baldrige Framework to evaluate organizations and provide feedback that can be used for continuous improvement. However there are many ways TNCPE can help you use the Baldrige Framework to align and improve all the moving parts in your organization - answering the most important question, "Are you doing your best?"



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Criteria Commentary

Want to get a taste of what this is all about? The Criteria Commentary provides summaries of the Baldrige Criteria for Performance Excellence categories and items.

You can download the Criteria Commentary for free: 


Criteria for Performance Excellence

The Criteria for Performance Excellence are a set of questions about seven critical aspects of managing and performing as an organization:

  • Leadership
  • Strategy
  • Customers
  • Measurement, Analysis, and Knowledge Management
  • Workforce
  • Operations
  • Results

These questions work together as a unique, integrated performance management framework. Answering the questions helps you:

  • Align your resources
  • Identify strengths and opportunities for improvement
  • Improve communication, productivity, and effectiveness
  • Achieve your strategic goals.

As a result:

  • You deliver ever-improving value to your customers and stakeholders, which contributes to organizational sustainability.
  • You improve your organization's overall effectiveness and capability.
  • Your organization improves and learns.
  • Your workforce members learn and grow.

Order your copy of the Baldrige Framework for Performance Excellence.


Baldrige Excellence Builder

Based on the more detailed Baldrige Excellence Framework and Criteria for Performance Excellence, the Baldrige Excellence Builder helps you assess your organization’s strengths and opportunities for improvement against the most important features of organizational performance excellence. By completing and acting on this assessment, you will be better positioned to accomplish your mission, improve your results, and become more competitive. 


Baldrige Cybersecurity Excellence Builder

The Baldrige Cybersecurity Excellence Builder is a self-assessment tool to help organizations better understand the effectiveness of their cybersecurity risk management efforts, and identity improvement opportunities in the context of their overall organizational performance. This self-assessment tool blends organizational assessment approaches from the Baldrige Performance Excellence Program (BPEP) with the concepts and principles of the Cybersecurity Framework developed by National Institute of Standards and Technology's Applied Cybersecurity Division (ACD).



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TNCPE is a 501(c)3 nonprofit organization.

PO Box 101310 Nashville, TN 37224. 615-532-4590.