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2010 Excellence Conference Presenters
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Vice President, Ethics and Compliance, Premier, Inc., Metro Council Member At-Large, Nashville, TN Megan Barry is the vice president, ethics and compliance for Premier Inc., a Baldrige-award winning company. She also serves county-wide as an elected official for Metro Nashville/Davidson County as council-at-large. She is the former president of Barry & Associates, an independent consulting organization to multinational corporations on issues dealing with business ethics and corporate social responsibility, and she has recently served as the associate director of the Cal Turner Program for Moral Leadership at Vanderbilt University. Prior to starting her own business, she was the director of corporate social responsibility and business ethics for Nortel Networks. She holds a Masters Degree in Business Administration from Vanderbilt University in Nashville, TN and a Bachelor of Science Degree in Education from Baker University. The Righteous Organization: Addressing ethics and compliance
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Steve Brooks |
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President, Bridgestone Americas Manufacturing Group As President of Bridgestone Americas Manufacturing Group, Stephen “Steve” W. Brooks is responsible for ensuring that the company’s tire plants continue to meet technological changes and continue to improve processes, resulting in superior quality products while remaining competitive in a global marketplace. Brooks began his career with then-Bridgestone/Firestone, Inc. at Warren County, Tenn., in 1989 as an Area Manager in Stock Cutting and worked his way up to Division Manager of Operations and Information Services by 1994. He was part of the start-up team as General Manager, Operations, for the Aiken County, S.C., facility in 1997, becoming Plant Manager there in 2000. In 2002 he was named Vice President of Quality Assurance for Bridgestone Firestone North American Tire, LLC at its Nashville, Tenn., headquarters and then took on the position of Vice President of Manufacturing Operations in 2003 before being named to his current position. Brooks also serves on the boards of Bridgestone Bandag, LLC and The Bridgestone Firestone Trust Fund & Bridgestone Americas Tire Operations, among others. Brooks earned his master’s of business administration from Vanderbilt University. Engaging the "Whole Team" for Success
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Principal Consultant, Cox Associates Managing Transitions: Essential skills for dealing with change back to top |
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Professor and Chairholder, AFG Industries Chair of Excellence in Business and Technology, East Tennessee State University Andy Czuchry received his Ph.D. from the University of Connecticut with in guidance and control systems engineering. He has more than 20 years experience as a professional manager in technology innovation and the electronics manufacturing industry. Andy has been the holder of the AFG Industries Chair of Excellence in Business and Technology since joining East Tennessee State University (ETSU) in 1992. He also holds a dual appointment as a tenured full professor in both the Department of Management and Marketing and the Department of Technology. His areas of expertise are Entrepreneurship, Project Management, Technology Innovation, Quality Management and Continuous Improvement. Prior to joining ETSU Andy served as President of IRISS, a $148 million joint venture between Raytheon and General Dynamics. He has served on the Tennessee Center for Performance Excellence Panel of Judges since 1993 and is also currently serving on the Board for the Northeast Tennessee Technology Council. He has published extensively in refereed journals and proceedings of professional organizations related to his field. The Business Narrative: Storytelling as a strategic tool back to top |
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Darcie Duckworth |
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Quality Manager, Aegis Sciences Corporation As Quality Manager for Aegis Sciences Corporation, Dr. Darcie Wallace-Duckworth is responsible for team member orientation, training and continuing education, as well as quality control and assurance. She is charged with developing and improving each team member’s understanding of forensic analytical toxicology and quantitative chemical analysis. Before joining Aegis Sciences, Wallace-Duckworth was a professor at Goucher College in Baltimore. She earned a Doctor of Arts degree in chemistry from Middle Tennessee State University and a master's degree in education from Goucher. Wallace-Duckworth is a member of the American Chemical Society, American Society of Quality, and American Society for Training and Development. Put Baldrige Express into Action back to top
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Tamera Fields |
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Assistant Vice President of Quality, Mountain States Health Alliance Tamera A. Fields is the Assistant Vice President of Quality for 2009 and 2005 TNCPE Excellence Award winner Mountain States Health Alliance (MSHA), where she is responsible for business excellence and performance improvement for MSHA’s multi-facility health care system. Prior to her position with MSHA, she was an operations supervisor and quality manager for Citibank. She is a Certified Quality Manager, ASQ and has a BS degree from Tusculum College. Tamera has served on the Malcolm Baldrige National Quality Award Board of Examiners as well as the TNCPE Board of Examiners. Two for One: Using your feedback to improve your organization and your application back to top |
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Executive Director/CEO, MSQPC – The Quality Center
Going Baldrige Green:™ Achieving corporate sustainability back to top
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Jim Ford |
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Program Manager, Tennessee Center for Jim Ford provides Baldrige-based training, advisory guidance and technical support to the Tennessee Division of Adult Education, adult education programs and the Department of Labor and Workforce Development. In addition, he helps TNCPE improve its applicant/customer training processes, develops programming for the TNCPE/Tennessee Department of Economic and Community Development Three Star Program partnership and assists with examiner training curriculum and materials. Jim’s teaching experience comes from the US Air Force and Air National Guard (ANG), where he was an academic instructor. He taught at the ANG Professional Military Education Center (community college of the Air Force), ANG Quality Center (teaching Total Quality Management courses), and the Air University. He served as the Quality Advisor for the 134th Air Refueling Wing in Knoxville. In addition, Jim worked as a federal and state criminal defense investigator for seventeen years in New Jersey and developed national defense investigation training programs. Writing Your TNCPE Application back to top |
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Training Manager, Marvin Windows and Doors of Tennessee Lean's Missing Link: Training Within Industry (TWI) back to top |
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Managing Partner, Quiet Excellence, LLC Management by Asking Really Good Questions
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Cheryl Hild |
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Faculty, Department of Statistics, University of Tennessee What's in a Number? Evaluating error in measurement back to top |
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Jim Hill |
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Two for One: Using your feedback to improve your organization and your TNCPE application back to top |
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Commissioner of Education Commonwealth of Kentucky; Former Superintendent, Iredell-Statesville Schools Terry Holliday, Ph.D., was selected as Kentucky’s fifth commissioner of education in July 2009. Holliday, 58, served as superintendent of the more than 20,000-student Iredell-Statesville school district from 2002 until 2009. During his tenure, he received recognition in a variety of areas, including being named 2009 North Carolina Superintendent of the Year; receiving the 2009 Grayson Medal for Innovation in Quality from the American Productivity Quality Council; being named the 2008 North Carolina Music Educators Association Superintendent of the Year; and selected as a 2008 Friend of NCAAHPERD, a physical education and health award. Under his leadership, the Iredell-Statesville school district received the 2008 Malcolm Baldrige National Quality Award. Holliday served as North Carolina School Superintendent Association president and as a member of the North Carolina Race to the Top Committee, the North Carolina Blue Ribbon Commission on Testing and Accountability, the North Carolina Principal Evaluation Rubric Development Committee, the North Carolina E-Learning Commission/Virtual High School Advisory Committee, the Governor’s Teacher Working Conditions Advisory Committee, the United Way Board of Directors, the Statesville and Mooresville Chamber of Commerce Board of Directors, the Boys and Girls Club Board of Directors and many others. Leadership for Change back to top
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David Jones |
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Co-founder, Edamar, Inc. Performance Excellence and Entrepreneurship back to top |
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Deputy Director, Baldrige National Quality Program From Emerging to Expert: Implications of the 2009-2010 Baldrige
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with Tony Manos, Catalyst, Profero, Inc. A LEAN Tutorial: Implement Standardized Work
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AVP Continuous Improvement, Metro Nashville Airport Authority Come Fly with Me: Nashville International Airport's journey toward excellence Walt Matwijec is Assistant Vice-President of Continuous Improvement of the MNAA, the Metropolitan Nashville Airport Authority. Walt is responsible for leading MNAA's Performance Excellence Journey, Strategy Development and Deployment, and the authority's Six Sigma process improvement efforts. Walt has worked in several industries in managerial roles including manufacturing, distribution, and hospitality. Positions primarily focused on quality, strategy, operations, and marketing process improvements. Companies worked for included Westinghouse, WESCO, MagneTeK, Rogers Group, and Gaylord Entertainment. Walt is a Six Sigma Master BlackBelt and holds degrees in Physics, Engineering and an MBA. Breakout A2, Wednesday, Feb. 24
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David McClaskey |
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Execution Excellence: Getting your processes right every time
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Priscilla Nuwash |
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Director of Process Improvement, Poudre Valley Health System After joining Poudre Valley Health System in 1991, Priscilla Nuwash served in numerous management capacities before taking on her current responsibilities as Poudre Valley's Director of Process Improvement. She is charged with putting the Baldrige Criteria for Performance Excellence into operation throughout the health care network. During her tenure in this role, Poudre Valley Health System received four Baldrige site visits and became the only two-time recipient of the Colorado Performance Excellence Peak Award. Priscilla is a Senior Examiner on the Malcolm Baldrige Board of Examiners. She holds a degree from the Culinary Institute of America in Hyde Park, New York; a Bachelor of Science Degree in Healthcare Management from Metropolitan State College of Denver; a Master of Business Administration from Colorado State University in Fort Collins, Colo. and is a Certified Lean Master. Creating a Focus on Performance Excellence back to top |
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President and Chief Executive Officer, Sharp HealthCare Mike was appointed to his position in June 1996. His career at Sharp began in 1991 as chief financial officer of Sharp Grossmont Hospital before moving to Sharp's system-wide role of vice president of financial accounting and reporting. Prior to his appointment as president and CEO, Murphy served as senior vice president of business development and legal affairs. In that capacity, he directed major business transactions and evaluated and implemented business development opportunities throughout the Sharp system. Mike's career in health care spans more than 20 years. Before joining Sharp, he worked in the public accounting industry specializing in health care, most recently as a partner with Deloitte and Touche, an international accounting and consulting firm. Making Healthcare Better back to top |
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Heather Schoch |
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Knowledge Architect, APLOMET/Applied Logical Methods Root Cause Analysis: Improving the “P” in PDCA back to top |
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Nicole Serchion |
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Vice president of Customer Strategy, The Sharp Experience & The Sharp University for Sharp HealthCare Sharp HealthCare is a not-for-profit integrated health care delivery system, and San Diego’s largest private employer. Sonia Rhodes leads The Sharp Experience – an organizational improvement initiative designed to transform the health care experience for staff, physicians and customers. Sonia's passion to make the health care experience the best that it can be. In addition to The Sharp Experience, she also conceptualized, launched and actively directs The Sharp University, a corporate university focused on the education and development of over 1,300 Sharp leaders and nearly 14,000 Sharp associates. Sonia provides oversight for Sharp’s customer strategy, marketing technologies and research endeavors, including Web strategy and design, customer contact centers, a 24-hour nurse advice service and consumer research. With nearly 15 years at Sharp HealthCare and 20 years in the health care industry, Sonia is a frequent national speaker on creating better health care experiences. In 2005 she was the first person in the nation to be recognized for her individual achievement in the emerging Experience Economy, receiving the Experience Management Achievement (EMA) award. She holds a bachelor’s degree from the University of California and Santa Barbara in health education and sociology. Unleash the Potential for Extraordinary Experiences back to top |
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Doug Serrano |
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Assistant Dean of Community and Economic Development Walters State Community College (WSCC) For the past three years, Anita has focused on corporate customized training programs offered both on campus and offsite. Anita has worked with more than 25,000 students over the years and has provided training services for over 500 companies in several south-eastern states. She has received numerous teaching awards including multiple Instructor of the Year awards, as well as departmental leadership awards. In addition, Anita has successfully written and published an information technology instructor's manual in conjunction with Prentice Hall. Communities of Excellence: Using the Criteria to elevate your hometown
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Charles Shoopman, Jr. |
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Assistant Vice President, University of Tennessee Institute for Public Service Chuck Shoopman is Assistant Vice President of the University of Tennessee's Institute for Public Service (IPS). The Institute is composed of five outreach organizations that link university expertise with community and workplace needs. Chuck leads the organization's efforts to help businesses and communities that are working to improve job retention and promote job growth. This is Chuck's second tour of duty with UT, having previously worked at IPS from 1981 through 1993. Prior to returning to the University, Shoopman worked with Tennessee Valley Authority's Economic Development organization for more than 10 years. While at TVA he served in a variety of leadership roles, including Acting Vice President of Economic Development. Chuck led a variety of economic development initiatives including the organization's revolving loan programs, small business assistance efforts, and industrial development activities. He is an alumnus of the University of Tennessee at Chattanooga and Vanderbilt University. The Role of Senior Leadership in the Quest for Excellence |
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Consultant , Ed Groody & Associates |
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Renee Tew
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John Vinyard |
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Managing Partner and Founder, of GENITECT LLC With more than 35 years experience working with improvement at all levels, John Vinyard is founder and managing partner of GENITECT, LLC, an organization diagnosis, design, and transformation firm with offices in Atlanta and Colorado Springs. John has worked with international firms in Europe, the Middle East, India, and the Pacific Rim. He specializes in working with leadership teams to help transform their organizations. By using world-class standards, Genitect is capable of helping organizations at any point in their performance excellence journey. John has worked with nine Baldrige winners, including Pro-Tec and Sharp Healthcare in 2007, and has helped them use the Baldrige model to significantly impact their bottom-line results. He helps executives design and lead strategic change initiatives from strategy to results including: strategic leadership, execution excellence, and organizational learning. John has experience with commercial, nonprofit, and government organizations. Clients include the U.S. Army, the U.S. Air Force, Eaton Corporation, Lanier Worldwide, Cessna Aircraft, Shorts Brothers, LLD, TATA Corporation, InfoSys, Bekaert Corporation (Belgium – the first winner of the European Foundation for Quality Management (EFQM) Award), and many others. Come Fly with Me: Nashville International Airport's journey toward excellence. |
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Susan Williams |
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Professor of Management, Jack C. Massey Graduate School of Business, Belmont University Dr. Susan G. Williams is a professor of management in Belmont University's Jack C. Massey Graduate School of Business. Her teaching interests include negotiation, decision making, continuous improvement, and strategic thinking. Susan came to Belmont in 1989 and has served the university in several capacities, most recently as Vice President of Administration and Planning before returning to the classroom full-time in 2001. Susan holds B.S. and M.A. degrees from East Tennessee State University; her Ph.D. is from the University of Georgia. After receiving her Ph.D., Susan taught at in the University of Georgia system and at East Tennessee State. She had been a business owner and entrepreneur in Nashville for several years before coming to Belmont. Susan is an active public speaker and consultant on topics related to management. Representative clients include Penn State University, The United Methodist Church, Vanderbilt University, AAA, Disney, and the U.S. Army Corps of Engineers. She recently completed a three year appointment as a judge for the Malcolm Baldrige National Quality Award, a Secretary of Commerce appointment. Williams has served the Tennessee Center for Performance Excellence in various capacities since its inception in 1993; she now serves on the Panel of Judges.In her tenure at Belmont University, Williams has been named Most Inspirational Professor by many Massey Graduate School of Business graduating classes. The Business Narrative: Storytelling as a strategic tool |
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