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Pre-Conference Workshops: Tuesday, Feb. 23
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Full Day Workshops
Writing Your TNCPE Application
8:15 a.m. to 5:00 p.m.
Developing an application for the Tennessee Center for Performance Excellence Award Program is a significant undertaking for any organization. Whether your organization is writing its first application, or continuing on its journey toward performance excellence, this full-day workshop will provide a wide range of useful information, including tips for writing the application to the Criteria, a discussion of how award levels are determined and insight into what to expect during a site visit.
Presented by Jim Ford, Program Coordinator, Tennessee Center for Performance Excellence and Renee Tew, Quality Improvement Manager, Maury Regional Medical Center .
Execution Excellence: Get Your Processes Right Every Time
8:15 a.m. to 5:00 p.m.
Having trouble giving consistent service or getting consistent results? Do you have to keep solving the same problem over and over because the gains are not maintained? If so, come learn how to design and manage your processes for EXECUTION excellence. Execution of the best known practices is the key to excellence in just about every type of business.
Everything your organization accomplishes is the result of your processes. Yet most companies have “islands of excellence," where some people or groups get excellent results while others in the same company or organization are just average or worse. Or “Moments of Excellence,” where you have good days and bad days. Learn how to turn your islands of excellence into a company of excellence. Learn how to make every day a great performing day.
Presented by David McClaskey, President, Pal’s Business Excellence Institute.
Morning Workshops
What’s in a Number? Evaluating error in measurement
8:15 to 11:45 a.m.
Why do we measure? This question has many answers. In operations, whether servicing a patient or making a part, one often measures in order to make better decisions. The assumption is that the acquired data provides valid information for the situation at hand. We attain knowledge via valid measurement.
Walter Shewhart once said “An element of chance enters into every measurement; hence every set of measurements is inherently a sample of certain more or less unknown conditions.” Surely, decisions based on data are better than decisions made without data.
The truth is that every data value is made up of two primary components: The actual value of the item being measured, and error.
Workshop attendees will participate in hands-on exercises, learning the characteristics of effective measurement systems. Attendees will learn how to determine key elements of precise measurement, including identifying error, planning studies and what to do when a sample changes between measurements.
Presented by Cheryl Hild, Faculty, Department of Statistics University of Tennessee.
Managing Transitions: Essential skills for dealing with change
8:15 to 11:45 a.m.
In the working world, change is the only constant, leaving the task of managing workplace change a perpetual challenge. While there are many methods for fostering situational change, little attention is given to transitions or the psychological adjustment to change.
Without a sense of the "human side," the disruptions involved in a change process will escalate. Using William Bridges' model for understanding the internal process that take place when change occurs, this workshop highlights practical ways to deal with "endings, the neutral zone, and new beginnings." Designed for those experiencing a change, or for those managing a large scale group change, the intent is to offer insights and practical approaches for next-day use. Best practices from a national perspective will be discussed.
Presented by: Sharon Cox, Principal Consultant, Cox and Associates
The Business Narrative: Storytelling as a strategic tool
8:15 to 11:45 a.m.
During this interactive workshop, participants will learn how to tell stories in the business environment, and why storytelling is important. We will provide several templates for participants to take back to their organizations and use immediately. Additionally, the session will include ways to use business narrative (stories) to close gaps in performance, achieve sustainability, and engage employees.
Leaders from Bristol Tennessee Essential Services will provide examples of how they are using storytelling to effectively implement the TNCPE Criteria.
Presented by Susan Williams, Professor of Management, Belmont University Massey School of Business and Andy Czuchry, Professor and Chairholder, AFG Industries Chair of Excellence in Business and Technology, East Tennessee State University
Afternoon Workshops
A LEAN Tutorial: Implement Standardized Work
1:30 to 5:00 p.m.
Standardized Work has a been key component in the success of companies like Toyota. The secret to developing Standardized Work is to get the people who actually do the work involved in creating the Standard Work.
The way to make an operation more efficient is to identify waste and variation and remove it from the process. In this manner, people become more effective with their work without working any harder. If there is a repeatable process, then it is a candidate for Standardized Work: "Standardize, then customize."
This half-day workshop will walk participants through the fundamentals of Standardized Work. Attendees will apply techniques in a hands-on classroom exercise and will be introduced to several types of Standardized Work forms that can help an organization improve its operations: Time Observation Sheets, Standard Word Combination Sheets, Standard Work Sheets, Line Balancing Sheets, One Point Lessons and more. Many will be covered and used during this session.
Presented by Tony Manos, Catalyst, Profero, Inc.
Management by Asking Really Good Questions
1:30 to 5:00 p.m.
This session is designed to provide participants with an innovative approach to using the Baldrige Criteria for Performance Excellence to drive organizational excellence. Using the "Really Good Questions” contained in the Baldrige Criteria, in tandem with a “Top-10 List” of questions that leaders have found helpful, can accelerate the excellence journey, creating a synergy that energizes an organization and helps leaders create the conditions for success. Learn to:
- Compare and contrast various “management by…” concepts
- Discuss the advantages of using the Baldrige Criteria questions as a strategic framework for organizational leadership
- Discuss the implications of systematic processes on organizational results
- Describe the impact that using the Baldrige Criteria for Performance Excellence has had on the ability of organizations in all sectors to attain excellence
- Describe the roles of various levels of organizational leadership in a Baldrige “Journey Toward Performance Excellence”
- Apply lessons learned from other organizations in order to smooth your own journey
- Evaluate examples of benchmark behaviors
Presented by Denise Haynes & Doug Serrano, Managing Partners, Quiet Excellence, LLC
Two for One: Use your feedback to improve your organization and your application
1:30 to 5:00 p.m.
Learn how your organization can write a better TNCPE application while building (or developing) systematic (or not so systematic) processes. The results of your TNCPE Feedback report will be presented as a key resource, so bring it along.
All steps of the application process will be covered, including writing the application to link metrics to strategic objectives, minimizing what the examiner has to discover during a site visit, backing up a process with the right amount of detail and avoiding redundancies.
Presented by Tamera Fields, Vice President, Quality and Performance Improvement
Mountain States Health Alliance & Jim Hill, Program Manager, John Deere