Recap: 2009 Excellence in Tennessee Conference

Tuesday, Feb. 17 to Thursday, Feb. 19, 2009

Excellence at Your Doorstep

This year, Tennessee organizations didn't have to travel far or spend a lot of money to learn best practices, train employees in quality initiatives or develop performance improvement strategies. It was all available at in Franklin, Tenn., just south of Nashville, during the 2009 Excellence in Tennessee Conference.

TNCPE knows that in this business climate, companies must learn to streamline systems and focus on strengths. The 2009 conference program was designed to help organizations adapt to the issues they face today and plan for future success.

The 2009 Conference Program

2009 PRECONFERENCE WORKSHOPS, Tuesday, Feb. 17, 2009

Writing Your TNCPE Application
Implementing Organizational Culture Change
The Simplified Organizational Profile: Discover your improvement priorities – fast
Value Stream Mapping: A LEAN How-to
Applying the Criteria Systematically
Benchmarking for Results
Emotional Intelligence: Why EQ matters more than IQ (and how to use it)
Root Cause Analysis: Improving the “P” in PDCA

Making Healthcare Better
Sharp HealthCare (2007 Baldrige Award Winner)
Presented by President and CEO Mike Murphy
Wednesday, Feb. 18, 8:15 – 9:15 a.m.

The Ritz-Carlton Approach to Performance Excellence
Ritz-Carlton Hotel Company (1999, 1992 Baldrige Award Winner)
Presented by Janet Crutchfield, Senior Corporate Director, Quality
Wednesday, Feb. 18, 1:00 – 2:00 p.m.

ASQ's Futures Study – The Forces of Change
American Society for Quality (ASQ)
Presented by Paul Borawski, ASQ Executive Director, Chief Strategic Officer
Wednesday, Feb. 18, 3:45 – 4:45

Our Journey to Performance Excellence through the Lens of Sterling/Baldrige
City of Coral Springs, Fla. (2007 Baldrige Award Winner)
Presented by City Manager Mike Levinson
Thursday, Feb. 19, 8:15 – 9:15 a.m.

Our Quest to be a World Class Hospice
Caris Healthcare (2008 TNCPE Excellence Award Winner)
Presented by Norman McRae, Caris President and CEO, and other Caris leaders
Thursday, Feb. 19, 9:30 – 11:30 a.m.

2009 BREAKOUT SESSIONS Wednesday, Feb. 18, 2009

Session A
The Role of Senior Leadership in the Quest for Excellence
Jean Rush, President , CIGNA Government Services

When you Need Change Fast
Jan McNally, Corporate Director - Leadership Development, Covenant Health

Answering the Call: Using VOC data to improve systems
Mike Bundy, Chief Operating Officer at Holston Valley Medical Center , Wellmont Health System

Making Sense of Core Competencies, Strategic Advantages & Strategic Challenges
Kay A. Kendall, Associate, Baldrige-Coach

Communities of Excellence: Using the Criteria to elevate your hometown
Andrew J. Czuchry, Professor and Chairholder, AFG Industries Chair of Excellence in Business and Technology, East Tennessee State University
April Eads, Business Development Manager , Bristol Tennessee Essential Services (BTES)
Anita Ricker, Assistant Dean, Community and Economic Development, Walters State Community College

Session B
Making the Most of E-Marketing
Jim Hitch, Agency Relations Manager, Emma Email Marketing

How Good Is Good? Unraveling the mysteries of benchmarks
Marlene Yanovsky, Genitect

Let's Make a Deal: Hone your negotiation skills
Dr. Susan G. Williams, Professor of Management, Jack C. Massey Graduate School of Business, Belmont University

8 Skills to Becoming a Better Leader
Gary D. Hall, President, Leadership and Team Building Solutions

Unleash the Potential for Extraordinary Experiences
Sonia Rhodes, Vice President of Customer Strategy, The Sharp Experience & The Sharp University, Sharp

Session C
Mastering Patient-Centered Care
Elaine L. Smith, Chief Learning Officer, Mountain States Health Alliance

American Competitiveness, China and the 2009 Baldrige Criteria Changes
Harry Hertz,  Director, Baldrige National Quality Program

Design, Implement and Standardize. Your guide to world-class processes
David McClaskey, President, Pal’s Business Excellence Institute

Do Your Plan Justice: Execute & track progress
Gary Floss, Director of QA & Continual Improvement, Marvin Windows and Doors

A Quality Workforce: How to engage your employees in improvement efforts
Bob Stonehill, VP of Operations, Personix-Nashville

2009 Conference Sponsors

Aegis Sciences Corporation, Nashville
ASQ Northeast Tennessee Section 1106
ASQ Section 1105, Knoxville
ASQ Middle Tennessee Section 1118, Nashville
Bristol Tennessee Essential Services, Bristol
Eastman Chemical Company, Kingsport
Marvin Windows and Doors of Tennessee, Ripley
Mountain States Health Alliance, Johnson City
Pal’s Sudden Service, Kingsport
Nashville Area Chamber of Commerce
Store Opening Solutions Inc., Murfreesboro
The University of Tennessee – Institute for Public Service
Vanderbilt University Medical Center
Victor Dingus
Wackenhut Services Inc., Oak Ridge