Sue Alexander is the manager of administration for the Tennessee Center for Performance Excellence and has been with the organization since moving to Nashville in 2000. She is responsible for day-to-day operations of the organization and is often the first point of contact for anyone contacting the TNCPE office.
In addition, Sue manages logistics for TNCPE workshops, Board of Examiners training, and the annual Excellence in Tennessee Conference and Awards Banquet. She served on the 2001 Board of Examiners and completed training again in 2010.
Prior to joining TNCPE, Sue held similar positions with the JCPenney Home Office in Dallas, the Children’s Museum of Indianapolis, and the YMCA of the Pike’s Peak Region in Colorado Springs, Colo. Sue earned a BA in education from the University of Kentucky.
Mary Lloyd-Taylor is the office assistant for the Tennessee Center for Performance Excellence. She joined the organization in October 2013 and provides day-to- day staff support.
Mary came to TNCPE after serving as an Income Maintenance Technician for the Dept. of Housing and Human Services in Boulder County, Colorado, where she processed public assistance eligibility cases. She also served on the Boulder County Institute of Public Service and P.E.R.L. – People Engaged in Raising Leaders. Mary is currently working on her Business Management degree at Western Governors University.
Jennifer Orr helps TNCPE develop and implement its communications strategy, including website management, stakeholder outreach, and general messaging. Jennifer served as TNCPE's communications manager from 2006 until 2011, when she stepped down to drive organizational excellence within her growing household. She returned to TNCPE on a contract basis in 2016.
Jennifer's career includes reporting on the Tunica, Miss., gaming and entertainment industry, working in AutoZone's corporate communications department, editing B2B insurance publications, and owning an LLC that outsourced the editing of a large social sector project to a team of journalists scattered across the U.S. and abroad.
Jennifer holds a BA in journalism from Indiana University.
Katie Rawls is president and CEO of the Tennessee Center for Performance Excellence. Her career has been marked by key leadership positions in higher education, public power, and the professional service industry.
Widely recognized for her skills in developing teamwork and facilitating consensus, Katie has put these skills into play as vice president of economic development for the Tennessee Valley Authority, as chief of staff to the president of Fisk University, and as director of marketing for the Atlanta office of Deloitte & Touche.
Katie serves on the board of the Alliance for Performance Excellence, a nationwide association of state and local Baldrige-based organizations. She earned a BA from Vanderbilt University and holds a Master’s degree in special education from George Peabody College as well as an MBA in marketing from Georgia State University.
Heather Schoch is the award program manager at the Tennessee Center for Performance Excellence (TNCPE). In that role, she oversees applications to the TNCPE award program, examiner recruitment and training, and all other aspects of the award process. She also delivers Baldrige-based training for TNCPE throughout the state of Tennessee.
Prior to TNCPE, Heather served as the Business Excellence Leader at CIGNA Government Services with responsibility for all quality management, strategic planning, Balanced Scorecard, and project management initiatives. In this role, she ultimately led the organization to achieve TNCPE’s prestigious Excellence Award.
Heather has served on the TNCPE Panel of Judges as well as the Baldrige and TNCPE Boards of Examiners. In 2009, she received TNCPE’s Champion of Excellence Award for furthering performance excellence within her organization. Heather graduated from Vanderbilt University with a BA in Mathematics.